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+--- Forum: Facebook Pages (/forum-13.html)
+--- Thread: Temporarily locked out of Facebook? (/thread-125426.html)
Temporarily locked out of Facebook? - VN - 04-07-2014 01:47 AM
I tried to log in and I got this message
"It looks like you haven't logged in from this device before. To help keep your account safe, please answer a few security questions."
The device in question is my new laptop and I have logged in on it a couple of weeks before (so I'm not sure what facebook is going on about)
The frustrating thing is that I have forgotten the answer to my security question.
Should I contact facebook?
- abraXus - 04-07-2014 01:56 AM
contacting facebook will just get you a generic reply linking you to a FAQ page - you will never reach a human
if you "forgot" your security question, then you did not select a very good security question, and there is no way to bypass this check - it is there to help prevent spammers and hackers from taking over your account
solution: just use your old laptop to log in, and then update your security question to something that you will "remember"
there is no other option