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+--- Forum: General Social Media questions (/forum-9.html)
+--- Thread: Haven't received concert tickets yet and concert is next week? (/thread-135068.html)
Haven't received concert tickets yet and concert is next week? - мαиhαttαи мєrmαid™ - 04-08-2014 08:28 PM
I bought a concert ticket off of Stubhub for a concert in New York City back in November. I got their Fan Protect Guarantee or whatever with a confirmation email saying that my tickets should be here by March 28th. My concert is March 30th and I have to fly to NYC on March 29th. I'm getting really nervous that this ticket isn't going to come in time, especially since all my friends are going and I can't cancel my flight.
Should I call Stubhub and explain my situation? Can I get my ticket shipping bumped up early?
- Stubhub Ecc - 04-08-2014 08:35 PM
Hello,
We're more than happy to look into this for you, although we can't guarantee that your seller will be able to ship the tickets any sooner. Don't forget- you're fully covered by our FanProtect Guarantee, which ensures you'll receive your ticket in time for the event. If you are able to email your StubHub email and billing zip code to teamstubhub@stubhub.com, we can check the shipping status of your ticket and provide you with an update.
Thank you for choosing StubHub, and we look forward to assisting you!
Sincerely,
Social Media Action and Response Team//StubHub
http://www.StubHub.com
Twitter- @TeamStubHub