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+--- Forum: General Internet related Qustions (/forum-32.html)
+--- Thread: internet connection issues.? (/thread-147678.html)
internet connection issues.? - Aj - 04-28-2014 09:52 AM
I have at&t uverse internet at 20mbps. Over the past few months on my laptops the internet has gotten slower and more unstable. It takes forever to load pages, or it won't load them at all, youtube videos buffer fast then you see the bar stop buffering, I need to refresh about 8 times to finish one video or turn off my wireless connection and turn it back on. Everytime I do a speed test its always at 20mbps. So why is it doing this? With my mobile devices the internet is perfectly fine, no videos ever buffer and pages load very fast. It's only my computers that have this problem.
- Ziz - 04-28-2014 09:55 AM
Actaully it might be a virus. My moms computer has a virus and it can't even get on the internet anymore but my computer is perfectly fine. Do a virus scan and if it's clean try telling your internet provider about the problem.
- Marie - 04-28-2014 10:09 AM
You may have some malware or a memory hog on your computers. If you want to be sure it's not your computer's network card, do a ping test and watch to see if your time in milliseconds is consistent and doesn't stall.
Open a command prompt and type:
ping http://www.google.com -t
Then hit Enter. This will continuously ping Google, but you can use any site you want. Let it go for a couple screens' worth of pings and if it all looks consistent (mine are consistently 31ms or 32ms), then your computer's network card is fine. Hit Ctrl and the C key together to stop the ping.
If that tested fine, check your computer for malware. Microsoft Security Essentials is free to install and use: http://windows.microsoft.com/en-us/windows/security-essentials-download
(this is all assuming you're on a Windows machine)
Also, does this happen on a different browser? If you're using IE, install Firefox and see if it still happens. If Firefox works fine, then you probably have some kind of add-on in IE that's causing an issue.
- Johan - 04-28-2014 10:12 AM
You might have an AntiVirus loaded that expired. Uninstall it and see if the problem continues.