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+-- Forum: Instagram (/forum-26.html)
+--- Forum: General Instagram (/forum-27.html)
+--- Thread: Why am I not getting password reset from Instagram am I able to receive emails from the domain @instagram.com? (/thread-148585.html)
Why am I not getting password reset from Instagram am I able to receive emails from the domain @instagram.com? - Erica - 04-28-2014 11:21 AM
I'm locked out of my Instagram
- Arthur Dent - 04-28-2014 11:25 AM
You'd have to contact Yahoo Customer Care and ask them about receiving emails from the domain @instagram.com
Here's how to contact Yahoo! Customer Care Support - https://help.yahoo.com/kb/index?page=content&id=SLN5856&actp=search&viewlocale=en_US&searchid=1377288584616&locale=en_US&y=PROD_MAIL_ML
If you're not receiving the password reset email, it's possible that the email is being caught in your spam filter or that you mistyped your email when registering.
Try the following:
Check your spam filter
If the reset email isn't in your spam filter, try resetting your password through Facebook verification if you've previously linked your Instagram and Facebook accounts
If neither of these work, get in touch with your email service provider to make sure that you're able to get emails from the domain @instagram.com
If you've previously linked your Instagram and Facebook accounts, it's possible to reset your password without receiving an email - http://help.instagram.com/409847499070242