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+--- Thread: I cannot get rid of SNAP.DO.com!? (/thread-150081.html)
I cannot get rid of SNAP.DO.com!? - Gentlemengame344 - 04-28-2014 06:44 PM
I have google chrome, i have gone to settings;
'On Startup' is on Open New Tab.
'Search' Google, 'Manage Search Engines' Default Google, Other amazon.com, answers.yahoo.com.
Then to Extensions;
All I have is 'Norton Identity Protection.' and that is not even enabled since it has always crashed, I disabled it like half a year ago.
This started happening like a little over a month ago.
I have google chrome, i have gone to settings;
'On Startup' is on Open New Tab.
'Search' Google, 'Manage Search Engines' Default Google, Other amazon.com, answers.yahoo.com.
Then to Extensions;
All I have is 'Norton Identity Protection.' and that is not even enabled since it has always crashed, I disabled it like half a year ago.
This started happening like a little over a month ago.
- shomonuch - 04-28-2014 06:46 PM
use an antimalware tool to get rid of it.
i like to use malwarebytes here is the link
https://store.malwarebytes.org/342/cookie?affiliate=23046&redirectto=http%3a%2f%2fwww.malwarebytes.org%2fproducts%2fmalwarebytes_free
after removal you may have to change your home page back to what it used to be.
- Rachael - 04-28-2014 06:54 PM
You can try this way to stop sanp.do.com: 1) click Start> control panel>Programs and Features> search for the related program and uninstall it 2) clear the browsing history 3) search for related files on C drive and remove all of them.
- NortonSupport - 04-28-2014 06:59 PM
Hello,
Sorry for the trouble. Did you go to Control Panel > Programs & Features and see whether there is an entry for this? If so, uninstall it.
Then run a scan using the free Norton Power Eraser tool and see if it helps: http://www.Norton.com/npe
Thanks!
Vineeth
Norton Social Support