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+--- Forum: General Internet related Qustions (/forum-32.html)
+--- Thread: why is my internet slow virus? or ISP? (/thread-150962.html)
why is my internet slow virus? or ISP? - jetfire - 04-28-2014 08:10 PM
hello!
so my aunt download some mp3 files. but she also downloaded some .exe which happens to be a virus, there were five of them I think. my avg manage to delete all of it except this one.
http://imgur.com/JDMb5tV
a
Every time I use my chrome then seconds later this shows up
http://imgur.com/5mhokaS
and then my download speed drop, now its really slow
then I used malwarebytes and it found this bitcoinMiner
http://imgur.com/Iv9kqFf
so I deleted it but after a restart its still there! damn
then I tried safe mode no luck still there.
but today is different I tried it on safe mode, delete it again.
then back to normal mode now its gone my avg also detects nothing but my internet connection is still slow
malwarebyte report
http://imgur.com/HIgVSA3
avg report and dl speed
http://imgur.com/2osnXt3
note; my steam dl doesn't change a bit though still fast.
but my torrent, browsing speed, and some direct dl site are really sloooow
so whats the problem? my pc or isp or maybe my router?
my router disconnect me sometimes and i cant tell its my router because it give me the red light of doom then after few minutes I'm online again.
- Penguin - 04-28-2014 08:12 PM
The software you are talking about, so called "malwarebyte " is a fake and will ask you for upgrading the package so that it can remove the errors and virus.
If my above statement is true then do the following things
1. Remove the malwarebyte completely from your PC.
2. Download a Good rated antivirus (See the download link in source column).
3. Install and Scan the entire PC.
Now about Internet problem
Well, there could be two possible causes
1. ISP- Call them and ask for the speed, one thing I would like to clear that some websites transfers data at very low speed.
2. PC- There could be possibility that the browser you are using is not working well (generally this happens with Google Chrome). In this case I will recommended you for using Firefox
- Ameila - 04-28-2014 08:19 PM
You should follow the bellow steps...
1. Change your wireless device to a different channel.
2. Reposition your wireless router.
3. Avoid interference from other wireless devices.
4. Use an Ethernet cable.
5. Upgrade your device.
If you still facing the problem then contact to your internet service provider and change your internet plan.
- Durantash Co. - 04-28-2014 08:21 PM
scan system with trend micro ATTK ,
then purchase and use one good AV :
i suggestion : trend micro , symantec , webroot or mcafee
if do not solve your problem then contact with ISP .
regards ,
- Bacalao - 04-28-2014 08:31 PM
Try scanning your PC with AdwCleaner and SUPERAntiSpyware
http://www.majorgeeks.com/files/details/adwcleaner.html
http://www.superantispyware.com/download.html
Then test your internet speed on http://speetest.net
If it's slower than what you're paying for, call your ISP.