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+--- Thread: MY audio device is not working that is my computer's sound not working!!!? (/thread-151165.html)
MY audio device is not working that is my computer's sound not working!!!? - Goutham - 04-28-2014 08:30 PM
i have a dell precision computer with windows xp. Since my computer had little space on local disk c
i had to remove some programs but i also unknowingly deleted SIGMATEL AUDIO (i think this may be the cause for the problem)..............So then again i installed SIGMATEL but when i viewed it in the device manager it had an icon with a YELLOW EXCLAMATION MARK. Furthermore when i opened sigmatel from control panel it said " sigmatel audio driver is inaccessible. Please make sure it is installed and enabled"
i have been sitting here trying to solve this problem for 2 hours!!! pls any body any solutions?
- Abhijit - 04-28-2014 08:32 PM
now you can do 2 things, 1 is to try to restore to previews state, but that will only work if you had set a restore point. check this link
2, if you had not set a restore point, then you will need to format your laptop, but just c drive nothing else
there is no other way
- starpc11 - 04-28-2014 08:33 PM
check the bios and make sure the sound card is enable , now in most cases with dell have to reinstall the chipset from dell.com drivers and download and then install the sound card driver
- Dell Inc. - 04-28-2014 08:42 PM
Hi Goutham,
I am Shaina from Dell Social media Outreach team.
Regret for the inconvenience caused. I shall assist you with the issue and will ensure to take the case to closure.
Would request you to first perform a hardware diagnostics on the system to isolate the root cause of the issue. Please follow the link below for instructions:-
http://dell.to/1bT8a65
Once this is complete, Please install the Audio & Chipset driver form the following link :-
http://dell.to/1lfmNoK
1)Enter the Service Tag and press submit button. ( You can find the service tag at the bottom of the laptop on white sticker, it’s a seven digit
alphanumeric code which ends with BS or number 1.)
2) Click on Drivers and Downloads.
3) Choose the Operating system.
4) Click on Audio & Chipset drivers to install
Do revert with the results post troubleshooting, I shall be glad to assist you.
Thanks & Regards,
Shaina_M
#iworkfordell