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+--- Thread: TIME WARNER FREQUENTLY LOSING INTERNET CONNECTION? (/thread-153011.html)
TIME WARNER FREQUENTLY LOSING INTERNET CONNECTION? - Linda J - 05-03-2014 01:31 PM
my internet connection was off/on 50+ times on Wed. 01/7/2009.I called motorola and they said it was the upstream power level which was 33 dbmv.. he said range is 30-50 and at 33 disconnects would be frequent. Suggested time war. check cable lines etc. anyone have add'l info, i need to call time war on Fri. Am to schedule a service call .Thank God all you Geeks are out there to help, I always get good info. from you guys!!!
I am also running ping test
- 553 - 05-03-2014 01:44 PM
My problem lasted for 9 months, my Internet connection was intermittent. 8 modems, countless tech support calls, numerous techs coming to the house with their test equipment, changing connectors & splitters and always with the same result. Everyone of them including supervisors from Level 3 said the problem is fixed. Plain BullShit, an hour or two later the Internet went down but the TV was always good. Finally after 9 months one of the techs put in a work order for a new line be installed. Bingo, it was fixed. The wire was fine for TV but too old [20 years] not good enough for the 'Net. I asked for credit and they gave me a credit for 1 month. You must call them everyday and tell them you're not going through the BS of disconnecting everything for 5 minutes and all that crap. All they do is read from a script. You can call 10 times and 10 times you will get the same script. Ask for the next level or a supervisor and keep going up the pressure.