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+--- Thread: I cannot access my yahoo mail. My contacts received a distress email asking for money for me - bogus.. ?wju? (/thread-153624.html)
I cannot access my yahoo mail. My contacts received a distress email asking for money for me - bogus.. ?wju? - Karen - 05-05-2014 07:21 PM
Where is my Yahoo account?? May have been tampered with and now cannot access my emails. Please help.
- Kittysue - 05-05-2014 07:24 PM
You've been hacked. Start here to recover your account https://edit.yahoo.com/forgotroot/ and click My Account May have been compromised
Once you have regained access
Fill out a Mail Restore form ASAP https://help.yahoo.com/kb/mail/SLN2552.html?impressions=true you only have a few days to restore lost mail
Fill out a Contacts Restore http://help.yahoo.com/l/us/yahoo/contacts/restore/ab_restore.html to get your Contacts back
Also do all of the following to protect your privacy and identity
- http://help.yahoo.com/l/qe/snova/mail/ymail/mailplus/forwarding/forwarding-001.html -- turn off Pop and forwarding to make sure your emails are not all being forwarded to the hacker’s address
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - Facebook, twitter, text, phone,etc -- to inform them that your account was hacked and not to send any money. This happened to a friend of mine and 3 people ended up sending money before she could inform everyone she got hacked.
- ** URGENT ** if you used your same username and password for ANY other site, you need to immediately change the passwords on ALL of those accounts. Unfortunately 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every single major bank and credit card company website, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, etc) you need to IMMEDIATELY inform these institutions. You will have to freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and identity
- also consider filing a fraud alert with the credit bureaus -- read the FTC website http://www.consumer.ftc.gov/features/feature-0014-identity-theft
You didn't get an email recently that looked like it was from Yahoo asking you to verify or update your account, or that your account had exceeded its limits, or that there was suspcious activity did you? That was not from Yahoo, that was a phishing scam and by responding you gave your details right to the scammers. They didn't even have to hack you