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+--- Thread: Why can't I factory reset my macbook pro? (/thread-154195.html)
Why can't I factory reset my macbook pro? - 662 - 05-07-2014 06:32 PM
I'm trying to reset my macbook pro retina. I backed it up, then shut it off, turned it back on holding the option key and then pressed recovery hd, after a while it had an alert saying " The OS X installation couldn't be completed". Under it it had a text and 4 options, Shut Down, Restart, Save Log, View Log.
However after showing the alert it immediately shut down, not allowing me to press anything. Why is this happening? Help please!
- SilverTonguedDevil - 05-07-2014 06:33 PM
Test to be sure the current installation of Mac OS is fine. In other words, restart normally, without holding any keys.
Does that allow a normal startup???????
If so, restart while holding command and R keys for 45 seconds.
– Open Disk Utility, and "Repair Disk".
– Next, quit Disk Utility, and choose "Reinstall Mac OS X".
If your Internet connection is slow, you can take it to Starbucks for the installation– They have a faster network.
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