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+--- Thread: My twitter account has gone crazy. How do I contact them? (/thread-42872.html)
My twitter account has gone crazy. How do I contact them? - Purple Muffin - 11-18-2012 01:08 PM
So, my twitter account went crazy after being hit with some kind of virus (the Mikeyy virus, if that helps anyone). I couldn't really find much useful, reliable information about the virus and what to do about it, so I deleted my twitter and contacted them for help.
I need to know how to delete the virus, if my twitter is safe to restore, if my privacy has been affected and if my computer is at risk if I restore.
They've sent me nothing but dumb canned messages about how to restore my account and how to change my password. I can't seem to find a way to email a real or useful person to get information from. I can't even access the twitter help forum anymore (where i didn't get any helpful answers anyway).
Has anyone else had the same issue? What did you do?
And more importantly, if you've had other problems with twitter, how can you get REAL help??
Thank you!
- Chris - 11-18-2012 01:17 PM
How To Remove Mikeyy
1. Turn off Javascript in your browser. (This will be in settings or options - Google for more detail.)
2. Close down any exernal Twitter clients (i.e., TweetDeck or Tweetie).
3. In your Twitter settings page, delete anything suspicious that you did not add yourself. Check everywhere carefully, but it’s usually in the URL or location fields.
4. Check that your profile design hasn’t been compromised. Some folk are saying their colours have been reset. (You will need to turn Javascript back on to edit your profile design. This is fine at this stage.)
5. Consider resetting your password on Twitter. There is no evidence that these hacks are malicious enough to break into your Twitter account, but why take the risk? You may also like to clear your cookies and cache (which can be found in your browser’s settings).
6. Once done, log back out of your account and then back in. If Twitter has locked your account, or does so in the future, you will have to ask for a password reset.