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+--- Thread: Battle.net account locked with no way in.? (/thread-57896.html)
Battle.net account locked with no way in.? - Brandan - 01-26-2013 10:20 PM
So I think I managed to lock my account for suspicious activity by accidently using thw wrong password 2 or 3 times.
I followed to guidelines to reset my password, but for security reasons I have to enter my first and second name. I cannot remember if my second name is registered with my account, but I know that my first name is, and I have even checked my old email of when I first registered with Battle.net that my First name was correctly input. But it would not accept it, I tried all possible spellings of my first and second name and it still wouldn't work.
I tried to submit a ticket for help but I have to sign in to do that.
I tried getting help via the Live Chat, but I cannot get into it, every time i input my problem they tell me to send a ticket (which i can't do) or phone them (which I also can't do for a couple of days).
Is there any other way to get in touch with blizzard at Battle.net and get this sorted?
I have tried emailing their support mail, but they don't respond to that now.
- Jar Jar Binks - 01-26-2013 10:28 PM
Meesa think you should take this opportunity to stop playing crappy games.
- Noah - 01-26-2013 10:28 PM
You could try to call them:
https://us.battle.net/support/en/ticket/submit
3rd option is "Phone Support"
Click that when it doesn't say "Lines Full"
- Lesley - 01-26-2013 10:28 PM
This page has emails, Twitter, Facebook etc. You should be able to get hold of someone. http://eu.blizzard.com/en-gb/company/about/contact.html
- Nguyen Dinh Dung - 01-26-2013 10:28 PM
Hi.
Have you taken a look at :
https://us.battle.net/account/support/login-support.html
Alternatively, you can visit:
https://us.battle.net/support/en/ticket/submit
As far as i know, Blizzard Supports does not require you to log in to submit and/or contact the team. Only when you have submitted the ticket by logging in before, then you will need to log in again to see those tickets.