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+--- Forum: General Social Media questions (/forum-9.html)
+--- Thread: How to restore computer to factory settings? (Windows 8)? (/thread-60441.html)
How to restore computer to factory settings? (Windows 8)? - Joseph - 02-12-2013 02:46 PM
I have a dell laptop that originally ran Windows Vista, and I got tired of windows 8 so I'm trying to restore it to factory settings, but everytime I try, it says something about how windows is missing files. It won't let me restore. Help please?! Thanks in advance.
- Dell Inc. - 02-12-2013 02:54 PM
Hello, I am Nitika from the Dell Social Media outreach team.
As you have already mentioned that originally you had Windows Vista on your system and then you installed windows 8 ,So we cant go to factory image as there are no utility partitions in your system but please dont worry ,
If carrying the OS DVD which you must have recieved with the system so we can reinstall the OS .
I would also suggest you to take the data back up of your system.
I would appreciate you if I can get your service tag also so that I can check your order details and give you the correct details if required.
And you can find the service tag
**on the bottom of the laptop on the white sticker
**it’s a seven digit alphanumeric code which ends with BS or number 1
If in case you do face any challenges in the process, please feel free to contact me directly by sending me an email or by through a reply to this blog.
email:nitika_kukreti@dell.com
We would recommend you do not post your private information on a public forum.
Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder