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+--- Forum: General Social Media questions (/forum-9.html)
+--- Thread: Please what do I do if when I switch my new 14z on and it only shows a dell logo but doesn't come on? (/thread-61762.html)
Please what do I do if when I switch my new 14z on and it only shows a dell logo but doesn't come on? - Saater Gbamwuan - 02-17-2013 06:42 AM
- Colinc - 02-17-2013 06:50 AM
Contact Dell. There seem to have been a lot of Dell machines of all kinds doing that over this holiday. Just from the questions posted here it appears they have messed up somehow.
- Dell Inc. - 02-17-2013 06:50 AM
Hello Saater Gbamwuan,
I am from Dell Social Media and Community.
Follow the link below to run a basic hardware test on your system.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787
If you get any error code, you can associate it to the list given in the link below.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=583411&doclang=en&l=en&s=gen&cs=
If all the tests pass, follow the link below to fix the OS issue once before you restore your system to factory settings.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_343119&isLegacy=true
(Change the operating system as per)
If this has not helped you or if you need any further assistance, feel free to message me on Twitter. I will be happy to assist.
Dell-Niranjan
Twitter: @NiranjanatDell