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+--- Thread: I have a dell Inspiron laptop and need help bad!!!!!!? (/thread-66332.html)
I have a dell Inspiron laptop and need help bad!!!!!!? - Josh - 02-28-2013 11:13 PM
My computer is literally dead forever, it goes to a screen that says "launch startup repair (recommended)" or startup normally, either option I select it goes to windows is loading files and goes right back to that screen. I have also tried pressing f8 when I start my computer up at the dell screen and selecting the option repair your computer, still the same thing, if there is anything I can do please help!!!!
Using windows 7
- Orlando - 02-28-2013 11:21 PM
If I only knew what OPERATING SYSTEM YOU ARE RUNNING maybe we could help.
- Adrian - 02-28-2013 11:21 PM
You need a system recovery disc provided in the package of your laptop. If none, another option is to reformat your computer.
- Dell Inc. - 02-28-2013 11:21 PM
Hello Josh,
My name is Krishna and I work for the Social Media and Community Team at Dell.
Based on your post, it appears to be a hard drive failure. Try running the hardware diagnostics and see if it shows any errors. You can follow the instructions from http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=514508
Also, If you want to e-mail me your Service Tag number and current shipping address, I can have a look at your warranty status to see what options we have. You can reach me at Krishna_KRN@Dell.com
Regards,
Dell-Kris K
Social Media and Community Team
- Renee G - 02-28-2013 11:21 PM
Sometimes the start up repair is F8, sometimes F9, sometimes F10, or even F11 - keep rebooting and trying the next F key.
Or go to Dell.com's Technical Support page and read the manual for your make & model to get the exact instructions.
Did you make a repair disk when the computer was newer? Or burn the recovery files to a flash drive or optical disks? Do you still have the hidden recovery partition on the original hard drive?
If all else fails - doing a factory image recovery might loose all your personal stuff - but you'd have the best chance of getting a working computer back.....
If you've saved a recent back up or Easy Transfer image - you could still get a lot of your stuff back.....
- Himesh Mondal - 02-28-2013 11:21 PM
I am not agree to this comment.