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+--- Thread: My computer mouse cursor arrow thingy keeps freezing up, what can I do? (/thread-70068.html)
My computer mouse cursor arrow thingy keeps freezing up, what can I do? - Nathan J - 05-01-2013 08:38 PM
We've got a DELL computer about 3 years old. It mostly works fine, but recently it sometimes makes a "gonk" sound effect and reaction time is slow for a second. Usually, when it does this, after a couple of time the mouse arrow freezes and I have to unplug it from the usb port and plug it back in to get it to move again. Anyone know what is up and how I can fix this problem? It just started up out of nowhere a couple months ago.
- Dell Inc. - 05-01-2013 08:41 PM
Hello Nathan J,
I am from Dell Social Media and Community.
This could be just a driver issue or a system hardware issue, follow the link below to run a basic hardware test on your system.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787
If you get any error code, you can associate it to the list given in the link below.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&docid=583411&doclang=en&l=en&s=gen&cs=
If all the tests pass, follow the link to troubleshoot freezing issue.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_318020&isLegacy=true
If this has not helped you or if you need any further assistance, feel free to message me on Twitter. I will be happy to assist.
Dell-Niranjan
Twitter: @NiranjanatDell