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+--- Thread: what happened to my saved e-mails? (/thread-72048.html)
what happened to my saved e-mails? - Louise Beal - 05-08-2013 03:32 PM
all my saved e-mails are gone along with facebook friends, and game apps. what happened?
- jjj - 05-08-2013 03:47 PM
If emails are missing from your inbox, or messages are missing from your IM conversation history, the first step is to ensure that the messages haven't unexpectedly moved to a different folder. To rule this out, please do the following:
1. Check any folders that you have set up. In some cases, email is unintentionally moved to a folder. This is sometimes happens in the newest version of Yahoo! Mail, where the number keys are shortcuts to custom folders within your account.
2. Check your email filters. You'll want to ensure that a filter isn't directing certain emails to an unexpected place. To view your filters, click the gear icon in the upper-right corner of the page, and select Mail Options from the menu that appears (in Mail Classic, this is Options | Mail Options). Then select Filters from the options on the left.
3. Try using the search feature. If you know the name of the sender or recipient or a word from the subject line of a missing email, try running it through Mail Search to see if it's hiding within the account.