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+--- Thread: I have a dell inspiron n7010 how do i reset it i think it has a virus? (/thread-72443.html)
I have a dell inspiron n7010 how do i reset it i think it has a virus? - Edward - 05-10-2013 01:09 AM
- ARTHURZ1 - 05-10-2013 01:17 AM
suggest you perform a system restore http://www.youtube.com/watch?v=RGrILZZA70o first then malwarebytes if doesnt work
- Dell Inc. - 05-10-2013 01:28 AM
Hi Edward,
My name is Krishna and I work for the Social Media and Community Team at Dell. If the restore partition is intact, you should be able to restore your computer's software back to factory settings without using the operating system disk. You can follow the instructions from http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_347576&isLegacy=true
Please Note: This erases ALL the existing data. This includes files, folders, programs, drivers, E-mails, photos. Hence before performing a restore, back up all personal files.
Hope this helps.
Regards,
Dell-Kris K
Dell Social Media and Communities