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+--- Thread: Who can help me recover my email and facebook(been 2-3 years it's hacked) ? (/thread-98657.html)
Who can help me recover my email and facebook(been 2-3 years it's hacked) ? - Rainbow - 02-19-2014 12:35 PM
Sorry Arthur Dent,my email is from hotmail...and no matter how I recovered,it failed
Sorry Arthur Dent,my email is from hotmail...and no matter how I recovered,it failed
- Arthur Dent - 02-19-2014 12:41 PM
Here's a link to the Facebook Help Page on Hacked Accounts - https://www.facebook.com/help/131719720300233/
If you haven't accessed your Yahoo email in the last 12 months then it's been deactivated and marked for recycling.
Why was my Yahoo! Mail account deactivated? - http://help.yahoo.com/kb/index?y=PROD&page=content&id=SLN3057&actp=search&viewlocale=en_US&searchid=1375080145820&locale=en_US&y=
Recovering or reactivating deleted Yahoo! accounts - http://help.yahoo.com/kb/index?page=content&id=SLN2624&actp=search&viewlocale=en_US&searchid=1371606848014&locale=en_US&y=PROD_MAIL_ML
How to tell if your account was hacked - http://help.yahoo.com/kb/index?page=content&y=PROD&locale=en_US&id=SLN2090&impressions=true
If you're unable to change your password, open the first link and click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the "How can we help you?" form.
"Select your Product" select "Yahoo! Account"
"Select your category" select "Hacked Accounts"
"Select your sub-category" select "unable to verify my secret question"
"Briefly tell us how we can help" enter 'secret question was changed"
Scroll down until you see an envelope that says "Email a Support Agent".
Click on the envelope and fill out the form.
You can also select "Talk to our support team by phone"
If you use your Yahoo password at other sites you will need to change the password for those sites as well. I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.
I would recommend that you change your secret questions and answers also.
Changing your security questions - http://help.yahoo.com/kb/index?locale=en_US&y=PROD_MAIL_ML&page=content&id=SLN2031
To learn more about protecting yourself online - http://security.yahoo.com/
Make sure your anti-virus is up-to-date and run a full virus scan on a regular basis.
Safeguarding your Yahoo! Account - http://help.yahoo.com/kb/index?page=content&id=SLN2080&actp=search&viewlocale=en_US&searchid=1371632766719&locale=en_US&y=PROD_MAIL_ML
Activate Second sign-in verification
Sign in to Yahoo! Mail.
Click the gear icon in the upper-right corner of the window.
Click Account Info
You will be required to enter your password for security purposes.
Under "Sign-in and Security," click Set up your second sign-in verification.
Follow the instructions on the screen to complete the second sign-in verification setup.
You can either:
Use either account’s security questions or mobile phone number for verification.
Use only your mobile phone number for verification.
While you are in Account Info you can check if any other applications have been linked to your Yahoo account. Delete any that you didn't activate.
How do I manage external application and website connections? - http://help.yahoo.com/kb/index?page=content&id=SLN2631&actp=search&viewlocale=en_US&searchid=1371793836097&locale=en_US&y=PROD_ACCT
What to check when securing an account that has recently been compromised - http://help.yahoo.com/kb/index?page=content&y=PROD_MAIL_ML&locale=en_US&id=SLN3516&impressions=true
Here's a link on restoring your emails, contacts, and other settings - http://help.yahoo.com/kb/index?page=content&y=PROD_MAIL_ML&locale=en_US&id=SLN2160&impressions=true