How do I remove the Koobface worm?

[Ed G]

Norton has instructions for removal at their web site. Just a simple scan will not remove It. Does not look like Malwarebytes anti-malware will remove it either. So I'm guessing that you did not go to Norton and read the instructions for removal. The date on the norton site is a couple of years old. There was a new version of Koobface that came out last march. So I found these removal instructions for your mother's threat. It's a good idea to print them and follow them.
http://www.spyware-techie.com/koobface-w...ace-users/