Royal mail never delivered packages?

[TrueBlueRMC]

Royal Mail Postie here.

If the batteries are inside the phone they may have stopped it travelling by air. If I remember correctly the Aviation regulations have just changed an LITHIUM batteries are no longer considered safe to transport by air. Therefore its possible they have forwarded it on but by Surface Mail.

If you have a twitter account you can contact RM via @royalmail - follow them and include the tracking code and they should be able to advise what's happened. They are very proactive and have a good reputation but don't forget they only operate between 8am and 5pm UK time.