Labtop volume troubles?

[Dell Inc.]

Hello Daniella,
My name is Krishna and I work for the Social Media and Community Team at Dell. Based on your description, it is more likely that you need to update the audio drivers. You can visit the Dell Drivers and Downloads website http://www.support.dell.com/ and input your Service Tag to get updated drivers specific to your computer.

Hope this helps.

Regards,
Dell-Kris K
Dell Social Media and Communities