Thesis research - what's your opinion?

[Kwertie_]

Basically, I'd like to know how many of you use Social Media as a way to receive customer service/support from a company. /Yes, sometimes. But I like sending e-mails too. Because with an e-mail, the company sees it, not the whole world...

Also, do you wish that companies you interact with would provide more customer service through their social media channels? /I would hate nothing more. Social Media is, as the name says, Social. For company use please go somewhere else! If they have a new offer, for everyone I think it's okay, but to interact with me personally would be creepy. (in my opinion)

Does this help you feel more engaged with said company? /As said (or at least meant), I think they would creep me the F' out!

If you do, would you please provide some brief examples (if you have them) of this. /Not for me.