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Windows won't go any further then the logo please help?
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05-01-2013, 11:53 PM
Post: #3
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Hello cokaine,
My name is Krishna and I work for the Social Media and Community Team at Dell. Based on your post, it appears to be a hard drive failure. Try running the hardware diagnostics and see if it shows any errors. You can follow the instructions from http://support.dell.com/support/topics/g...cid=514508 If the tests come out clean and if your restore partition is intact, you should be able to restore your computer's software back to factory settings without using any disks. You can follow the instructions from http://support.dell.com/support/topics/g...egacy=true Please Note: This erases ALL the existing data. This includes files, folders, programs, drivers, E-mails, photos. Regards, Dell-Kris K Social Media and Community Team |
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Messages In This Thread |
Windows won't go any further then the logo please help? - cokaine - 05-01-2013, 11:27 PM
[] - Jim Alzael - 05-01-2013, 11:40 PM
[] - Dell Inc. - 05-01-2013 11:53 PM
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