Is it illegal to publically humiliate or belittle a company?

[Ratta]

Recently I ordered a product from a company that is suppose to be reputable, it has gained alot of media attention recently.

However I ordered my products over a month ago, have sent several messages and did not receive a reply from them.

Its only when I complained on their facebook page like 100's of other people have done that they responded(I threatened to write articles on them and get the others involved)

They still have not sent out individual messages of apologies and said that they have not even sent the orders out yet due to all of the media attention they have been getting.

I want to know before I do anything if its illegal to speak the truth? would it be illegal of me to complain about them more publicly. Would it be illegal of me to state that i'm unemployed looking for work and would gladly go and work for them if they are struggling.

As it stands, in my eyes I have had money stolen from me as it was only by chance that I saw that they had a facebook page. I wonder how many others don't know they are on facebook and have not had a response for a month/months.
I questioned whether the media groups have anything to do with the facade, I didn't accuse them but pointed out that it was bizarre that such big media organizations would advertise a product from such a company.