My Upstream and Downstream are orange on my router?

[Geek Squad]

Hi!

Sorry to hear about your wireless woes! Is this happening consistently, or is it an intermittent issue? If it's consistent, and has been happening since you got it, it's possible that the unit is defective and that your ISP can replace it. If you haven't already, trying doing a factory reset (should be a reset button - if you can follow up with your model number, I can help you find the exact instructions). If you need help resetting, your ISP should be able to either do it remotely, or send out a technician. I've often found that a full reset fixes most issues if it's a hardware problem, otherwise your ISP can remote in and see if the problem is on their end. Hope that helps!

Double Agent Lindsey S
Badge 49398
Double Agent-Home Theater
Geek Squad Social Media Team
01/03/2014