I am a seller on Ebay, but someone opened a case against me, what do I do?

[lola]

If you go to the "open case" section, it walks you through the steps. What did they claim was wrong with the item? You can always fight it by providing the needed information to ebay for review. They tell you what they need, something like a shipping/tracking number. You can also click on "haven't received item yet." if he wants to send it back for a refund. Buyers will try to scam sellers too. He may be hoping you just give him the refund without him having to send the item back, though ebay tries to ensure this doesn't happen.