Selling On Ebay *appealing a case*?

[Robert J]

If size is a common problem, start taking & including photos of the size label.
Take plenty more of the item generally for your reference; digital photos are free.

The more info you give when you sell an item, the less excuses a buyer has for returning.

And, more info & extra pictures also gives you more evidence against 'not as described' problems.


You should still get the item back - if the buyer does not return it, that is theft! You may have to pay return postage on their behalf, but they absolutely have no right to keep a refunded item and that is cause for a separate complaint.

Keeping refunded items - or sending a different item/object back - is a known scam on ebay and reporting the buyer for this should get action.


With dispute cases, if you promptly respond to all requests and give proper info it is quite difficult for a buyer to win using false claims. Stick at it!


[Be thankful you are not a business seller - all buyers then have the right to return anything & everything under the Distance Selling Regs, and the seller has to refund including the postage..]


I've very rarely had problems with items on ebay, but the one time an item was (deliberately) mis-described, it took weeks of hassle to get a refund because the seller very actively responded to everything in the dispute.