Virgin Media Internet Problems?

[Faye]

Hello Thanks for taking time to read this and I hope someone is able to come up with a solution for me!

I'm with Virgin Media and we have a Super Hub. Not quite sure on the speed. (Apologies now - I'm not very tech-savvy...) We have this thing in our house when if too many electrical appliances are on, it will shut off the electricity until we flick a switch - Safety first! However, whenever we do this, the hub boots up as normal, but has no internet connection for around 20 minutes. It's up and says it's working, but my computer says "No internet connection." Then, after 15-20 minutes, it's fine.

The same happens now, I've spotted, around 1am. Once it hits that time, it just cuts out, even without the power being turned off. Internet access goes and I have to wait another 20 minutes for it to come back on - Then it's all fine again!

Any idea what the problem could be? Help is much appreciated. Thanks!