Internet trouble need tips?

[plutonic]

There are none so righteous as the newly converted. This holds especially true for those in the mac and linux communities. I have used various flavors of linux and there are none that even come close to the capabilities of Windows. You have to constantly hack this or that just to get it to work with your devices. Do you find it interesting that, without word one, the commenter was able to diagnose your problem and lay it all in the lap of Windows. He does not actually know if you even have a Windows machine but is at the ready to bash WIndows. Linux does tend to be stable but it is certainly no panacea for computing. Neither is mac.

It actually does sound like a Charter problem if there was improvement each time the guy came out. I would suspect that it is a problem with the router. If you have a company supplied router, see if you can put your own on. Sometimes, especially with games, some routers get clogged up with trying to remember all of the game ports that are/have been used.