Internet and phone not working?

[St N]

I'm guessing that the ice storms haven't reached you yet. There was still a lot of rain, so if you have underground wires, the phone lines may be shorted out by the floods. Do any of your neighbours with Unicom have the same problem. Openreach may have damaged the cable. If the UK is anything like Canada, there should be a box on the outside of your house, or just where the phone and cable lines enter on the inside, where you can plug in a phone. If you have dial tone at that point, then the problem is inside your house and your cost. If there is no dial tone at that point, then it is a network problem and Unicom will have to fix it at their own expense. If you have outages with two suppliers, then I expect the problem originated with Openreach and is outside your house, but check before placing a trouble call, a service they have to provide every day including Bank Holidays, so that you can save money.