Facebook help?

[Joseph]

Is this her personal Facebook or a business account? I believe that business accounts can't send friend requests, but they could be liked and followed.

In her office, she should put up a small sign that says something like "Like us on Facebook to get updates on new properties". She should also have the name of the page on her business cards so people can follow the page.

She should also have Twitter and Instagram accounts to show pictures of new properties as they become available.

If this is her personal account, she may need to contact Facebook to see what the problem is. A personal account should not have an issue with friending people, unless too many requests are made all at once. Only Facebook can tell her what the issue is.