I need an SEO reality check?

[cezanne sun]

Please tell me if this is a typical situation or if I’m being misled. About 6 months ago, I paid $2,800.00 for an SEO package which guarantees that out of the 20 keyword phrases selected, I will have at least 5 of them listed in the Top 10 results on major search engines.

HOWEVER, not only have I not had any sales on my website, the 2 ranking reports they sent me over the last 6 months state that I have zero rankings on all 13 SE’s they’ve submitted my website/keywords to.

The company claims it takes 1 year+ for a brand new website to show any kind of rankings. IS THIS TRUE? They’ve added some text and submitted my website to SE’s several times but not much else. Should I be patient with the company or am I being misled?