Why is my bt internet so slow?

[Frisky Frogs]

When taking out a contract you are not actually gauranteed a specific speed, it's "Up to 16MB" this needs to be taken into account, they can do speed tests on your line for the area and estimate exactly what you'll receive.

As a quick troubleshooting method, try resetting the router by turning it off and on again, if you've logged into the administration sections of your device, make sure you reset all features back to factory settings and ensure a clean boot is operated on the device, this elimates all possibilities of it being the device that's the problem.

You'll need to contact BT and ask weather there is a problem within your area or your particular line, and then request an engineer come look at your hardware. They'll also ask that you check other devices, try connecting via Ethernet cable and not wireless, as this can limit performance if you're not using the latest wireless technology on your devices.