how do I reset my modem?

[Geek Squad]

If your computer is on wireless you will need to bypass your router and plug directly into the modem.

Then you can go to command prompt if on windows. Type ipconfig and it will give you the IP address which will be the default gateway.

Open up the internet browser that you use and type in the ip address. This should get you to the log in screen for the modem. You will need the log in info. Often Admin for log in and password or blank for the password.

If this does not work you might want to google the vision modem log in information. Once in you can make the changes or reset it.

The modem may also have a pin size hole on the back of it labeled reset which will save you a lot of trouble. And often you can simply unplug a modem for about 10 minutes and this could also fix lag issues.

You may also want to go to speedtest.net and run a test and see what your ping is. If you have high ping your provider may need to check the service as well.

Agent Flash / Jeffrey A
Badge 51747
Field Agent
Geek Squad Social Media Team
2/14/2014