(Centrelink/Newstart) Going overseas, have to go to a Centrelink office?

[Little pot of crazy]

I'm currently receiving Newstart allowance and will be traveling overseas for a 3-week period. I informed Centrelink over the phone that I was going, knowing that I would have my payments suspended until I would return. The woman said something about having to go over to a Centrelink office the day before I go to inform them that I've told the call-centre that I'm going the very next day. When I asked why, she said something about reporting periods and receiving payments.

Perhaps someone in the know could tell me what this is about? I am completely aware that I am not receiving payments while I'm over there as I'm traveling for personal purposes... Do I still have to go to the Centrelink office? Why would I have to go (I originally thought it was just a call I had to make)?

Thank you so much!

-Sam.