I have selected a seal and still can't get in to my account. Why?

[elizabeth]

If you are having trouble accessing your account the first thing you can try is our Password Helper:

https://edit.yahoo.com/forgotroot/&actp=ycaresocial

This will allow you to choose to either recover your account using an alternate email address or phone number you may have added to your account, or if these are not available, your security questions.

If you still have trouble accessing your account you can contact the Account Security team by filling out the following Help form:

http://io.help.yahoo.com/contact/index?l...ge=contact

Please submit a request on this issue by selecting "Yahoo! Account" as the product, "Password and sign in" as the category, and "unable to sign in" as the subcategory. Be sure to scroll past "Password Helper" to "Email a Support Agent" and when the form asks for your secret questions and answers please either provide your best guess, or write "I don't know".

Note: Be sure to completely fill out the help form so that the support team has all of the information necessary to assist you.

I hope this helps!