I have selected a seal and still can't get in to my account. Why?

[Ivanna]

I sign in but yahoo will not accept my password. I selected the seal they requested and still can't get into my account. This is just going too far. I don't have facebook so just send me an answer I can get to.

[elizabeth]

If you are having trouble accessing your account the first thing you can try is our Password Helper:

https://edit.yahoo.com/forgotroot/&actp=ycaresocial

This will allow you to choose to either recover your account using an alternate email address or phone number you may have added to your account, or if these are not available, your security questions.

If you still have trouble accessing your account you can contact the Account Security team by filling out the following Help form:

http://io.help.yahoo.com/contact/index?l...ge=contact

Please submit a request on this issue by selecting "Yahoo! Account" as the product, "Password and sign in" as the category, and "unable to sign in" as the subcategory. Be sure to scroll past "Password Helper" to "Email a Support Agent" and when the form asks for your secret questions and answers please either provide your best guess, or write "I don't know".

Note: Be sure to completely fill out the help form so that the support team has all of the information necessary to assist you.

I hope this helps!

[Arthur Dent]

Here's how to recover your password using a mobile phone number,
an alternate email address, or by answering your security questions

http://help.yahoo.com/kb/index?locale=en...ions=false

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care, the following contact options are available:

In the US Call 1-800-318-0612
International users Call 509-797-6330

Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

Here's how to use the automated web-based contact system.
Click one of the links above.
Click the "Contact Customer Care" link
under the Quick Links section to the right of your screen.
This should open the Yahoo Help form.

The Selected product should be "Yahoo Account"

"Under Topic" select "Password and sign in"
"Under Sub-topic" select "unable to sign in"
"Under Recommended options" Click on the Email link.

Complete the form as indicated. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.

If you're able to recover your account here's some guidelines for creating a secure, strong password - http://help.yahoo.com/kb/index?page=cont...OD_MAIL_ML

Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers.

Changing your security questions - http://help.yahoo.com/kb/index?locale=en...id=SLN2031

I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.