MY Dell Inpiron N5010 Showing Black Screen?

[assassin]

I was just working normally and now it is not showing any thing even at startup.

[Chris]

Does the computer appear to boot? And do you have an external monitor that you can hook it to while troubleshooting? It may have simply gotten set to "external display only". If it's running a recent version of Windows, pressing the Windows-P key combination a few times may help. Otherwise try Function-F8 a few times.

[Dell Inc.]

Hi,

I am Kaveri from the Dell Social Media Outreach team.

To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware of the computer.

- Press the power button to turn on the system
- Press F12 repeatedly or Fn+power until you see boot menu
- Select diagnostic

and wait for the test to complete . In case you get any error please make a note of it. Otherwise it is a software issue.

You can also reset the system to factory settings. Please find the steps below for the same.

As soon as you turn on the system tap F8 key 7-8 times to get the recovery option.
Step 1 : After getting to system recovery options click on 6th (last) option - 'dell data safe and emergency back-up' and wait for few seconds for next screen.
Step 2 : On next screen, click on 2nd option – ‘select other system and more options’.
Step 3 : On next screen, click on 2nd option – ‘restore my computer’.
Step 4 : On next screen highlight the option ‘factory image’ and then click on ‘next’.
Step 5 : On next screen click on 2nd option – ‘restore without preserving new and used files’.
Step 6 : Click on – ‘YES’

Note# "Please back up data to avoid data loss while the computer is restored back to Factory settings".

In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.

Thanks & Regards
KaveriD
#iworkfordell
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