Need advice on where I stand with vodafone.?

[JJ123]

My contract is not due to end until November this year. The phone I have has had many problems including not getting reception when other phones do as well as many other things. I have contacted vodafone about this and they werent very helpful and the guy i got on the phone wasnt what i would call friendly or approachable! Do i have the right to a replacement phone even though im not ready to upgrade? or even still could i end my contract? My friend is on O2 and she had a faulty phone and they replaced it in a week! Is O2 simply a better network or did I just end up speaking to the wrong person? I dont understand these sort of things so any adivce would be greatly appreciated.

[YumiMumi]

I have the same problems with vodafone, only my problem is with a mobile broadband dongle. I think the company is a joke and their costumer service is a lot to be improved. I was told when i took the contact on my dongle that i could cancel anytime with a 50 day notice, that they are not saying i cant do and if i cancel i will be charged a further £80.

Personally i will NEVER be dealing with the company again!

I would say that if the fone is faulty due to no fault of your own, you are entitled to a replacement fone, however, vodafone, being vodafone will probably disagree!

[Thumbboy]

i used to work for vodafone, now in some contracts (dependent on networks) the phones warrenty is run the length of the contract, in others they networ will just offer the manurfactures warrenty, you will find this in phones documentation.

you should receive signal, try doing a "hard reset" while your phones on, remove the battery and sim, then replace the battery, and turn on for 5 mins, (this pushs out all the bad signals) then remove the battery (while on) and replace sim.
Check the network selection as you might be piggy backing on a alternitve network, change the network selection to manuale and select vodafone.

1 month befor you contract ends, phone up and give your months notice, and change network go with tesco (o2) they are actually cheaper than o2 on thier iphones (if you want one)

vodafone service and signal is getting worse, thats why the are now selling the home network booster, you would think the signal would be good enough that they dont need to bring the product out?

[Paul_Vodafone]

Hi JJ123,

I'm part of Vodafone's Web Relations Team and I'd like to offer some help and advice.

You haven't mentioned which phone you're having problems with, but we're always ready to help you.

Have you tried your SIM card in another handset? Do the problems continue, or stop?

If they stop then there's definitely a problem with your handset - if they carry on then it could be your SIM, or simply the network itself is having problems.

If your handset is faulty, then you're entitled to a repair for the length of your commitment to Vodafone (Most handsets have a 24 month warranty).

If you'd like us to help, please feel free to email me here: http://bit.ly/1h8KuG - please include MMM135 in the subject field so that the email comes directly through to my team, along with the URL for this page, and your Yahoo username so we can identify the problem :-)

I'm afraid I'd have to disagree with the poster who says that our network is getting worse - we're continually improving our network coverage - Sure Signal boxes have been introduced to cover those areas where coverage is not as good as it could be.

If you'd like to check your coverage, pop your postcode in here: http://bit.ly/9j0MRv

@YumiMumi, drop us a line too using the link above and we'll see what we can do to sort this out for you ;-)


If you have any other questions we have our own Twitter pages where we also provide support, follow us and we're on call whenever you have a question!

http://twitter.com/VodafoneUKdeals
http://twitter.com/VodafoneUK

All the best,

Paul
Web Relations Team
Vodafone UK