My account was hacked and I lost all my emails and contacts. I am also not receiving any email?

[Juliana]

Yesterday my contacts got spam messages from my account. As soon as knew about this I changed my password and informed Yahoo. Then I realized that ALL my messages and contacts were also lost so I reported this problem to Yahoo again. Today I got an answer that they were able to restore some of my emails, however, my account is still completely empty, all my contact are lost, and additionally, I am not receiving any emails!

Three days ago I received an email form Yahoo telling that my mailbox was full that I was supposed to upgrade it, otherwise they were going to delete everything. Therefore I click on that "Upgrade now" button and the next day I got my account hacked.

Could these two things be related? Is it there a way to recover the contents of my account again?

[Peter R]

Me too, all mine are also gone is there a contact number to speak to a yahoo (human)?

[Kittysue]

Those emails you are getting are ALL phishing scams by the hacker

Change your password IMMEDIATELY then
Fill out a Mail Restore form ASAP http://help.yahoo.com/kb/index?locale=en...id=SLN2552 you only have a few days to restore lost mail
Fill out a Contacts Restore http://help.yahoo.com/kb/index?locale=en...id=SLN2160

Also do all of the following to protect your privacy and identity
- follow the instructions on this page for disabling forwarding http://help.yahoo.com/kb/index?locale=en...=SLN3525to make sure your emails are not all being forwarded to the hacker’s address
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - Facebook, twitter, text, phone, etc -- to inform them that your account was hacked. They will be getting an email from the scammer claiming to be you needing to borrow money for some emergency
- if you used your same username and password for ANY other site, you need to immediately change the passwords on ALL of those accounts. Unfortunately 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every major bank and credit card company, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, et) you need to IMMEDIATELY inform these institutions. You will have to freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and identity
- also consider filing a fraud alert with the credit bureaus -- read the FTC website http://www.consumer.ftc.gov/features/fea...tity-theft

For future reference
1 - ALL emails regarding your account will be from an @cc.yahoo-inc.com address, NEVER @yahoo.com or anything else
2 - ALL emails regarding your account will ALWAYS have a purple Y! logo to the left of the sender’s name in your Inbox
3 - ALL emails regarding your account will always address you by your name (i.e. Dear John, Dear Mary), never a generic greeting (Dear Customer, Dear Yahoo Account Holder, Dear Valid User, etc), your email address or no greeting at all
4 - Yahoo will NEVER ask for any personal details in an email and will never ask you to click on a link to ‘verify’ or ‘validate’ or ‘update’ or 'upgrade' your account.
5 - Your Yahoo Inbox cannot be full unless you have over 100,000 messages. If you were getting anywhere close to being full, you get a pop-up after logging in (NOT an email) telling you to delete old messages to clear up space. You are not told do upgrade anything