when will you get your problems solved?

[Roy]

I have not been able to get into my email or facebook page all day

[Darcy Fitz]

I recommend reading the following Yahoo! Mail Help article "Basic Browser Troubleshooting" for the best help resolving this problem. You can find the link to it below.

http://help.yahoo.com/kb/index?page=cont...OD_MAIL_ML

I hope this has helped you!

[Arthur Dent]

Here's how to get to the Facebook Help Page concerning login troubleshooting.

https://www.facebook.com/help/292105707596942/

For Yahoo

Troubleshooting sign in difficulty - http://help.yahoo.com/kb/index?page=cont...sions=true

My password is not working - http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

"Confirm your identity" pop-up message - http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

[scottymarie1]

Hi, Try Clearing History, Cookies and Cache, also Update the Internet Browser you are using at the moment or use a Different Internet Browser.

Or Contact Yahoo by Email, this can be done by clicking on HELP at the Bottom Right Hand side of the Yahoo Home Page under Horoscopes.

Click on whatever Subject is best for you for more information, you can also Click on the Arrows for more options, or Type your Problem in the Search Help box.

For more Help and advice you can also Go to the Right hand side of page and click on Contact Customer Care.

Click on Select a Product, then select a Category or Version, page will reload for you to click on Sub Category.

Make sure you fill in Brief Details of what has Happened, click Enter.

Depending on the Category you select and the Sub Category you also select you may see at the Bottom of the Page for more help Click on EMAIL A SUPPORT AGENT. You may have to click on different ones and try variations.

Or else there will be information there on the page to help with your problem.

There will then be a Form to fill in. Fill in the form with as much information as you can remember about your security details and your yahoo account etc.

Yahoo will then contact you at a Different Email Address that you need to give them. This email address CANNOT be a yahoo email one.

You need to give them a different Email Address, it could be one that you already have or you will need to create a new one, Google, Hotmail, etc. You do this by clicking on Email and then click on Register and follow the instructions.

They only need this Different Email Address to give you instructions regarding your yahoo account.

When Yahoo send you an email, make sure you check the Trash and Spam folders as well as the Inbox in case it went in there instead.

You will be asked to create a New Password, Best a hard to Guess One for anyone trying to access your Yahoo Account.

I Would Also Strongly advise that you register an alternative email address and your Mobile Number/Cell Phone Number with Yahoo, that is done through Account Settings. (I Think).

That way if your account is ever hacked or similar, a message should come up and they can send a code to your phone or other email address for you to then unlock your Yahoo Email Account.

Good Luck
Claire

[magnumgirl]

This happened to me when my IE upgraded to 11. You can either click the gear, upper right, then click on compatibility view and add yahoo. Make sure and uncheck the use Microsoft list and the view intranet sites in compatibility view. Close out of everything and then try. At least this is what has worked for me.
Or uninstall 11. That's what I did.

Switch to Basic view to open. "full featured" is having issues.
Click Gear icon next to Mail upper right.
Click settings.
Click Viewing Mail.
At the bottom choose BASIC and save. Email should now be viewable.

You could switch browsers and see if that helps.
Also you could have a corrupt cookie. Clear the browser cache of cookies, temp files and history. Click Ok and Restart the computer.
Make sure your JavaScript and adobe flash is updated