Forgotten email password but I deleted the recovery email account before?

[Megan]

I need to access my main email account but I have forgotten my password. I have no mobile number on file so they cant send a reset password to that but the recovery email they have on file which they would send a reset password to, no longer exists. I deleted that account over a year ago so I have no idea how to reset my password!! Please help me!!

[Arthur Dent]

You may need to contact Yahoo UK about this issue.

Yahoo UK contact info - http://help.yahoo.com/l/uk/yahoo/info/co...ntact.html

In order to protect your account Yahoo can't reset your password unless we can verify you are the actual account owner.

If you're seeing a prompt asking you to answer a security question the following article will provide more information about this situation.

"Confirm your identity" pop-up message - http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

Here's some information on why you may be having a problem with your password and what to do about it.

My password is not working - http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

Here's how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions.

Recover your Yahoo! ID or password using your alternate email address or security questions - http://help.yahoo.com/kb/index?locale=en...ions=false

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care, the following contact options are available:

Call toll-free US (Toll Free): 1-800-318-0612 US
International: 408-916-2100
Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

Click one of the links above and then click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the "How can we help you?" form.

"Select your Product" select "Yahoo! Account"
"Select your category" select "Password and sign in"
"Select your sub-category" select "unable to sign in"
Scroll down until you see an envelope that says "Email a Support Agent".
Click on the envelope and fill out the form.

You will need to provide the information requested so that Yahoo can verify you are the actual account owner. The more information you can provide the better. If you can't remember some of the information, put down "I don't remember".

Here's some guidelines for creating a secure, strong password - http://help.yahoo.com/kb/index?page=cont...OD_MAIL_ML

Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers.

Changing your security questions - http://help.yahoo.com/kb/index?locale=en...id=SLN2031

I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.