How can I talk to Yahoo Support?

[冉文理]

I've been on the phone waiting for someone at Yahoo to answer after waiting on hold for more than 10 hours over two days. I'm trying to help my uncle recover access to his email account.
I finally got a nice guy on the phone who provided me with a temporary password. It only took three days on the phone!

[Susan]

I don't have an answer for your question, but I too have been growing old on hold trying to get access to my own email since mid-December, believe it or not! Very FRUSTRATING!!! If you get an answer, let me know.... :-)

[Arthur Dent]

In order to protect your account Yahoo can't reset your password unless we can verify you are the actual account owner.

If you're seeing a prompt asking you to answer a security question the following article will provide more information about this situation.

"Confirm your identity" pop-up message - http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

Here's some information on why you may be having a problem with your password and what to do about it.

My password is not working - http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

Here's how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions.

Recover your Yahoo! ID or password using your alternate email address or security questions - http://help.yahoo.com/kb/index?locale=en...ions=false

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care, the following contact options are available:

Call toll-free US (Toll Free): 1-800-318-0612 US
International: 408-916-2100
Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

Click one of the links above and then click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the Yahoo Help form.

The Selected product should be "Yahoo Account"

"Under Topic" select "Password and sign in"
"Under Sub-topic" select "unable to sign in"
"Under Recommended options" Click on the Email link.

Complete the form. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.

Here's some guidelines for creating a secure, strong password - http://help.yahoo.com/kb/index?page=cont...OD_MAIL_ML

Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers.

Changing your security questions - http://help.yahoo.com/kb/index?locale=en...id=SLN2031

I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.