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report account abuse?
03-24-2014, 11:37 AM
Post: #1
report account abuse?
My account has been abused and i found someone has set a auto forward a fake account. how can I report this?
all my contacts are also removed. I tried the deleted contacts folder, which was already empty. Is there any way i can recover all my contacts? Thanks vm.

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03-24-2014, 11:41 AM
Post: #2
 
Email the UK Answers teams and give them as much information as possible, including the URL address of the YA activity profile of that account, BUT has some one cloned your YA account, or have they compromised your email account in some way so that your email account has been compromised. Reset your password, and email the the UK answers teams, because the UK answers teams specialize in online abuse. You do NOT need to email the USA answers teams. The answers teams are in communication with each other already.

Send your email to, and double check that those are UNDERLINES, NOT HYPHENS:

y_answrs_team_uk@yahoo.co.uk

The missing "e" is NOT a typo. That is intentional.

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03-24-2014, 11:50 AM
Post: #3
 
First change your password if you have not already done so
Fill out a Mail Restore form ASAP http://help.yahoo.com/l/us/yahoo/mail/cl...store.html you only have 48 hours to restore lost mail if any mail is missing
Fill out a Contacts Restore http://help.yahoo.com/l/us/yahoo/contact...store.html

Also do all of the following to protect your privacy and identity
- Go to Options > Mail Options > POP & Forwarding to stop your emails from being forwarded to the hacker’s address. Both boxes should be unchecked
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - Facebook, twitter, text, etc -- to inform them that your account was hacked. They will be getting an email from the scammer claiming to be you needing to borrow money for some emergency
- if you used your same email username and password for ANY other site, you need to immediately change the passwords on ALL of those accounts. Unfortunately 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every major bank and credit card company, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, et) you need to IMMEDIATELY inform these institutions. You will have to freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and identity
- also consider filing a fraud alert with the credit bureaus -- read the FTC website http://www.ftc.gov/bcp/edu/microsites/id...mised.html

You didn't get an email recently that looked like it was from Yahoo asking you to verify or update your account, or that your account had exceeded its limits, or that there was suspcious activity did you? That was not from Yahoo, that was a phishing scam
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