Since you wrote me about someone in Russia trying to get into my e-mail, I have not been able to get e-mail e?

[Shirley]

The message reads cannot get e-mail connection to server failed. What is going on it has been two days since I made my first notification and no repair and no response. Fix this problem ASAP or at least send me some kind of response!

[Kittysue]

Yahoo did not write you that someone from Russia tried to get into your email. Yahoo doesn't send out such emails. That was an email from a hacker and if you responded or clicked on a link, you gave your details to the hacker

Change your password ASAP. If you can't, then start here with Yahoo Help https://edit.yahoo.com/forgotroot/

Then once you get your account, change your password. Also do all of the following

Fill out a Mail Restore form ASAP if any mail is missing http://help.yahoo.com/kb/index?locale=en...id=SLN2552 you only have a few days to restore lost mail
Fill out a Contacts Restore if any contacts are missing http://help.yahoo.com/kb/index?locale=en...id=SLN2160

Also do all of the following to protect your privacy and identity
- follow the instructions on this page for disabling forwarding http://help.yahoo.com/kb/index?locale=en...=SLN3525to make sure your emails are not all being forwarded to the hacker’s address
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - Facebook, twitter, text, etc -- to inform them that your account was hacked. They will be getting an email from the scammer claiming to be you needing to borrow money for some emergency
- if you used your same username and password for ANY other site, you need to immediately change the passwords on ALL of those accounts. Unfortunately 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every major bank and credit card company, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, et) you need to IMMEDIATELY inform these institutions. You will have to freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and identity
- also consider filing a fraud alert with the credit bureaus if you are in the US -- read the FTC website http://www.consumer.ftc.gov/features/fea...tity-theft