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How do I report that my e-mail account and all folders and contacts have been hacked and deleted?
04-03-2014, 05:58 PM
Post: #1
How do I report that my e-mail account and all folders and contacts have been hacked and deleted?
A scam message asking for $2500 be sent to Manilla, Phillippines has been sent to all my previous contacts stating I have been robbed and need money. My e-mail account transactions show my account was hacked by someone in Nigeria. All my folders and all my contacts have been deleted from my e-mail account. How can I recover them? I have changed my password.

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04-03-2014, 06:00 PM
Post: #2
 
Fill out a Mail Restore form ASAP http://help.yahoo.com/l/us/yahoo/mail/cl...store.html you only have 48 hours to restore lost mail before it is permanently deleted from Yahoo's server
Fill out a Contacts Restore http://help.yahoo.com/l/us/yahoo/contact...store.html

Also do all of the following to protect your privacy and identity
- Go to Options > Mail Options > POP & Forwarding to make sure your emails are not all being forwarded to the hacker’s address
- make sure the alternate email address is still yours and you have a security question and answer set
- until you get your Contacts back find some other way to reach them - Facebook, twitter, text, etc -- to inform them that your account was hacked. Ask your friends to let other friends know - this happened to a friend and 3 people ended up sending money before she got her Contacts back
- if you used your same username and password for ANY other site, you need to IMMEDIATELY change all of those account passwords. Unfortunately 80% of people use the same username and password for everything. Hackers know this and once they know your email login they'll try those same details on Facebook, Paypal, Twitter, Linkedin, Amazon, EBay, every major bank and credit card company, etc to try and hack those accounts as well
- if your emails contained ANY financial information (Paypal receipts, online banking statement, credit card bills, etc) you need to IMMEDIATELY inform these financial institutions. You will have to freeze your bank and credit card accounts and get new account numbers and cards sent to you. Set up a new email address to change your Paypal account. These hackers will go through all of your emails to see if there is anything they can use to steal your money and identity
- also consider filing a fraud alert with the credit bureaus -- read the FTC website http://www.ftc.gov/bcp/edu/microsites/id...mised.html

You didn't get an email recently that looked like it was from Yahoo asking you to verify or update your account, or that your account had exceeded its limits, or that there was suspcious activity did you? That was not from Yahoo, that was a phishing scam

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