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how do i log in to my yahoo account if i forgot the password?
04-06-2014, 03:07 AM
Post: #1
how do i log in to my yahoo account if i forgot the password?
the option to answer security question is not available and my recovery email address was compromised so i cant log into that one either where the password reset email from yahoo is sent. what can i do now?? i tried calling yahoos customer service and i left my number to get a call back but never did then called again they said the waiting time was 7 min and i waited for almost 20 min and i hung up.

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04-06-2014, 03:19 AM
Post: #2
 
Actually the option to reset your password by answering your security is available. As the video in the first article below shows the default option is to send a text message to the cell phone number registered on your account. If that number is not available then the second option is to send a password recovery email to the alternate email address listed on your account. If that option doesn't work for you then you are given the option to answer your security questions.

Here's how to recover your password using a mobile phone number,
an alternate email address, or by answering your security questions

http://help.yahoo.com/kb/index?locale=en...ions=false

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care, the following contact options are available:

In the US Call 1-800-318-0612
International users Call 509-797-6330

Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

Here's how to use the automated web-based contact system.
Click one of the links above.
Click the "Contact Customer Care" link
under the Quick Links section to the right of your screen.
This should open the Yahoo Help form.

The Selected product should be "Yahoo Account"

"Under Topic" select "Password and sign in"
"Under Sub-topic" select "unable to sign in"
"Under Recommended options" Click on the Email link.

Complete the form as indicated. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.

If you're able to recover your account here's some guidelines for creating a secure, strong password - http://help.yahoo.com/kb/index?page=cont...OD_MAIL_ML

Once you're able to change your password it would be a good idea to review your security questions and make changes if you don't remember your answers.

Changing your security questions - http://help.yahoo.com/kb/index?locale=en...id=SLN2031

I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.

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