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Why I cannot access my email using other computers?
04-07-2014, 02:17 AM
Post: #1
Why I cannot access my email using other computers?
When I use other computers from friends or offices yahoo requested secret question which I forgot

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04-07-2014, 02:26 AM
Post: #2
 
You're seeing the second sign in prompts. These pop up when you try to access your account from a computer that is different from the computer that you normally access your account from.

"Confirm your identity" pop-up message - http://help.yahoo.com/kb/index?page=cont...=PROD_ACCT

If you are able to successfully login to your Yahoo account from your home computer then you should change your security questions and answers so you will know the answer the next you use a friend's computer to access your account.

Changing your security questions - http://help.yahoo.com/kb/index?locale=en...id=SLN2031

If you're unable to login to your account and change the security questions and answers then you need to go into account recovery.

Here's how to recover your password using a mobile phone number, an alternate email address, or by answering your security questions.

Recover your Yahoo! ID or password using your alternate email address or security questions - http://help.yahoo.com/kb/index?locale=en...ions=false

If you do not have a non-Yahoo! alternate email address, valid mobile number, or cannot verify your security questions you will need to contact Yahoo Customer Care, the following contact options are available:

Call toll-free US (Toll Free): 1-800-318-0612 US
International: 408-916-2100
Twitter - https://twitter.com/YahooCare
Facebook - https://www.facebook.com/YahooCustomerCare

Click one of the links above and then click the "Contact Customer Care" link under the Quick Links section to the right of your screen. This should open the Yahoo Help form.

The Selected product should be "Yahoo Account"

"Under Topic" select "Password and sign in"
"Under Sub-topic" select "unable to sign in"
"Under Recommended options" Click on the Email link.

Complete the form. If you don't remember your Security Question or Security Answer enter "unknown". Yahoo will use the information you provide to verify you are the actual owner of the account. If they can't verify your information it's unlikely you will be able to recover your account.

Here's some guidelines for creating a secure, strong password - http://help.yahoo.com/kb/index?page=cont...OD_MAIL_ML

Change your security questions and answers.

I recommend using a password manager like Keepass or LastPass to create and store strong unique passwords for the sites you visit. You can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.

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