Internet on my laptop opens and then closes.?

[Evelyne]

I have a Toshiba laptop that uses windows 7 and whenever I click on internet explorer it opens a window and has a loading sign it sits there for like 5 seconds and then it closes. I know it is not internet explorer because it also does it with Google chrome and I know it's not the internet connection because I can get into the iTunes Store with no problem. So how should I fix this?

[Matthew]

Maybe it's a virus. If you do a scan and delete a virus it might fix it